A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.
Exp required- 5-8 years of exp.
Key Responsibilities:
Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.
Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
Experience: Minimum 5 to 7+ years of experience as a Desktop Support Engineer
Details Client Name Evergreen Physical Therapy Specialists Job Type Travel Offering Allied Profession Therapy Specialty PT Job ID 36003605 Job Title Therapy - PT Weekly Pay $1820.2...
...Introduction Do you want to join an organization that invests in you as a(an) Psych Registered Nurse Peds? At Mission Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three...
...Our food manufacturing client in Stockton, CA, is looking for their next Food Scientist . This is a ~750-person, privately held food manufacturer that was recently acquired by a major global food & beverage company - giving them strong backing while still operating...
IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Monitor Tech with HCA Houston Healthcare Kingwood you can be a part of an organization that is devoted to giving back!BenefitsComprehensive medical...
...Agency is looking for individuals interested in working remotely as Life Insurance Sales Representatives . This is a work-from-home opportunity for coachable, disciplined... ...with life insurance-backed products. Our agents typically help 35 families per week , earning...