Computer Support Specialist
Location: Austin, TX, US
Job ID: ATR 17874
Job Description
Job Title: Computer Support Specialist
Job Location: Austin, Texas (Onsite)
Compensation: $60,000 to $66,000 salary and monthly parking allowance
Eligibility/Clearance:Secret Clearancerequired. US Citizenship
required. This position supports a government contract
Job Description:
We are looking for an enthusiastic, well-qualified individual to fill
theComputer Support Specialistposition and to join our team of
qualified, talented individuals.
The Computer Support Specialist assesses and troubleshoots computer
support problems and applies understanding of computer software and
hardware products and services to resolve problems of users. Aids users
and organizations using computer software or equipment. Properly
diagnoses problems and guides users through problem resolution. Sets up,
image or repairs computer equipment and related devices. Trains users to
utilize new computer hardware or software, including printing,
installation, word processing, and email. Responds to phone, web, fax
and email requests for assistance using remote tools and automated
trouble ticketing system. Makes site visits to provide touch labor.
Provides account management.
Responsibilities (include but are not limited to):
Ability to organize, prioritize and meet deadlines
Capable of conveying complex information in a simplistic manner
Strong critical thinking and problem-solving skills
Strong self-starter requiring minimal supervision
Able to take proactive measures to prevent problems rather than
reactive by nature
concepts, plans, and proposals
Requirements:
importance; other duties may be assigned) and must be able to
perform the following with minimal guidance:
common user office automation desktop software as approved for use
by the Army Golden Master program.
NIPRNET and SIPRNET customers; priority support (as defined in the
AITP service catalog) for command staff, unit control center, and
directors; report significant outages and/or customer issues to
appropriate Government management personnel.
reset passwords as needed; assist with IAVA remediation.
handheld devices, and printers.
Tier II or III administrators to quickly restore optimum service.
connectivity.
or alert appropriate support personnel.
to escalate unresolved problems.
systems to record work orders. Provide technical customer support.
repair all MS Windows based laptops and desktops loaded with Windows
vista and Windows 10 OS and all associated peripheral devices.
Windows Office 2013 applications with a good understanding of
Outlook and related components.
NCES products.
Jabber Instant Messaging (IM) applications.
WiFi and AirCard applications and wireless services.
handheld devices and handheld device Common Access Card (CAC) Smart
Card readers.
Server. Utilize remote tools to connect to remote desktops.
Applications include SCCM.
tools such as Google Earth, Defense Cyber Operations (DCO) Connect
Online, Jabber, Portals, and alert systems.
Desired Qualifications:
principles and practices, as well as an advanced understanding of
security protocols and standards.
Extensive knowledge of Applications
Extensive knowledge of PC Software, Operating Systems/Windows 7, 10,
MS Office applications with strong Excel skills, Outlook and
Internet Browser. Citrix and virtualization knowledge a plus
Education/Certifications:
High school/GED
3+ years of experience performing PC maintenance functions
Must possess and maintain anIT I level certification IAW AR 25-2
and anIAT II certifications IAW DoD 8570.01-MandBBP 05-PR-M-0002
-MS Desktop Support Technicianor equivalent certification preferred
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability
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