Job Description

Responsibilities

• Assist customers with the set-up, safety and operations, troubleshooting and repair of Terex Bidwell products.
• Provide on-site technical and service support for the Terex Bidwell product line.
• Independently complete assigned projects and field jobs per design, specifications and equipment requirements.
• Create, edit and submit Field Service reports in a timely manner, with proper content.
• Submit weekly time sheets and expenses on time, accurately logging time and costs incurred.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures.
• Provide Engineering with field performance data and recommended improvements.
• Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers. Acts as a Terex advocate in all situations.
• Manage time, skills and resources to produce maximum volume of work with the least amount of errors.
• Support the Help Desk, as required
• Assist with the development and presentation of training materials.

Basic Qualifications:

• Bachelors in Civil Engineering
• This position will require a valid driver's license and the ability to pass a Motor Vehicle report
• Good communication skills, both written and verbal
• Basic computer skills

Preferred Qualifications:

• Strong Mechanical aptitude and ability to interpret engineering drawings.
• Working knowledge of electrical and hydraulic systems and the ability to read and understand schematics
• Excellent written and verbal communication skills required, both in-person and over the phone.
• Ability and willingness to make decisions with purpose and a strong sense of urgency to resolve customer needs promptly.
• Ability to work independently and use available resources to complete tasks with minimal supervision.
• Must interact well with others in a diverse environment and be a team player.
• Strong computer experience required, including working knowledge of Microsoft Office Suite desired.
• Travel as required 50%

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