Overview
We are seeking a Mid-Level Okta Administrator to support Operations & Maintenance (O&M) for a federal enterprise identity and middleware environment. This role supports enterprise SSO and platform services integrated across application and middleware stacks, operating within ITIL-aligned service management processes. The position is split between platform administration (60%) and application support (40%), requiring strong troubleshooting skills and the ability to support both infrastructure and application-facing identity services. Day-to-Day Work Responsibilities - Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services - Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations - Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades - Diagnose, troubleshoot, and resolve platform and identity service issues - Support developer application deployments utilizing platform and SSO services - Own production application release deployments and provide support for development and test deployments as required - Implement and maintain automated platform and infrastructure deployments using existing automation pipelines - Contribute to continuous service improvement through automation and process enhancements - Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles - Participate in incident, problem, and change management activities in accordance with ITIL practices Identity, SSO & Middleware Responsibilities - Administer Okta users, groups, roles, policies, and access controls - Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0 - Support MFA and adaptive authentication policies - Work closely with application and middleware teams to onboard and maintain integrations - Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs Basic Qualifications - U.S. Citizenship required; ability to obtain and maintain a Public Trust security clearance - 3-4 years of hands-on Okta or enterprise IAM administration experience - Experience in handling tickets, customer requests, and operational support in an O&M environment - MFA configuration and management, including Okta Verify - User lifecycle management and access policies - Experience installing and managing Okta LDAP Agents - Experience configuring and supporting Okta Access Gateway (OAG) - Experience with one or more scripting languages such as BASH, Python, WLST, or YAML - Experience with DevOps and automation tools such as Git, Jenkins, Nexus, and Ansible - Advanced knowledge of SSO concepts (Okta, Siteminder), Linux, Windows, and Java-based middleware platforms (WebLogic, Tomcat, JBOSS) - Experience with web servers such as IIS and Apache - Ability to perform root cause analysis, including log review and error identification Preferred Qualifications - Experience supporting federal or government contracts - Exposure to PIV/CAC authentication - Experience supporting enterprise middleware platforms and COTS applications - Familiarity with SIEM and monitoring tools - Okta Administrator or Professional certification - ITIL Foundation certificationAs a Paramedic Basic at American Medical Response (AMR), you will play a critical role in delivering timely, high-quality emergency medical services in a dynamic pre-hospital environment. Our mission to save lives and provide crucial patient transport across a wide array...
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