Job Description

Police Dispatcher Lateral

To be considered as a Police Dispatcher Lateral, applicants must be actively employed by another POST-certified agency in order to transfer. $1,700 - Monthly Flexible Benefit Plan Contribution for Medical Benefits. Bilingual Incentive Pay, Longevity Pay, & so much more! Full-Time Police Dispatcher - $5,307.29 - $6,451.04/monthly. Part-Time Police Dispatcher - $30.62 - $37.22/hourly. Please note the benefits listed under the benefits tab do not apply to part-time employees. Only full-time employees are eligible for benefits. Part-time employees typically work up to 19 hours a week, cannot work more than 28 hours a week, serve at will, and are exempt from the Civil Service System.

Position Description

Under general supervision, serves as an emergency communications professional responsible for ensuring the successful transmission of information from callers in distress to responding police personnel; receives calls, appraises need and dispatches units via radio; maintains contact with department personnel in the field; performs related duties as required.

Essential Functions

Essential functions include:

• Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
• Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests assistance when necessary.
• Maintains location of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, and property checks; relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; assists citizens and police officers with translation related needs.
• Provides temporary and vacation relief for other staff as necessary; searches data on prisoners; oversees and cares for infants and children awaiting transportation.
• Performs related duties as required.

Qualification Guidelines

Qualifications include:

• Education: HS/GED.
• Experience: Two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.

Licenses or Certification:

• Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record.
• Possession of the certificate of completion from a California POST approved law enforcement dispatcher academy.

Special Requirements/Physical, Mental, Environmental Conditions

Marginal functions include:

• Work is performed primarily in a standard office setting.
• Incumbents may be required to work extended hours including evenings and weekends from time-to-time.

Physical conditions include:

• Prolonged sitting and regular standing, walking, reaching, twisting, turning, kneeling, bending squatting and stooping in the performance of daily activities.
• Grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard.
• Near and far vision in reading written reports and work-related documents.
• Acute hearing is required when providing phone and personal service.
• Lift, drag and push files, paper and documents weighing up to 20.

Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

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