Job Description

Silk Route Hospitality is seeking a highly organized, hands-on Multi-Unit Bar Operations Manager to oversee bar operations across multiple restaurant locations. This role is responsible for building consistency, enforcing standards, and developing strong on-site leadership to ensure each bar operates at a high level every day.

This is a field-driven role requiring regular site visits, strong coaching ability, and a systems-oriented mindset.

Key Responsibilities

Multi-Unit Operations Oversight

• Oversee bar operations across three locations through structured site visits and operational checklists
• Review and approve purchase orders, schedules, and ordering (liquor, produce, and supplies)
• Conduct weekly meetings with Head Bartenders to review performance, staffing, and operational needs
• Identify and resolve issues early, including staffing gaps, prep failures, low inventory, and execution inconsistencies

Systems & Workflow Development

• Build and enforce consistent workflows across all locations
• Standardize bar operations including prep, setup, service, and closing procedures
• Establish clear prep systems (juicing, cordials, batching schedules)
• Ensure opening and closing duties are completed accurately and on time
• Monitor role clarity and performance of bartenders and lead bartenders

Leadership & Team Development

• Lead, manage, and coach Head Bartenders as on-site operators
• Set clear expectations around standards, cleanliness, speed, and guest interaction
• Train Head Bartenders to effectively train and develop their teams
• Hold leaders accountable through weekly priorities and structured follow-up

Training & Standards

• Own bartender onboarding and ongoing training across all locations
• Maintain and enforce standards for recipes, builds, garnishes, glassware, and batching
• Develop and implement SOPs (opening/closing, side work, prep lists, pars, labeling/FIFO)
• Lead menu rollouts including training materials, tastings, and execution standards

Inventory, Ordering & Cost Control

• Manage ordering systems and maintain accurate par levels
• Verify receiving processes including invoices, pricing, and product accuracy
• Oversee weekly inventory counts and investigate variances
• Reduce waste through portion control, batching discipline, and comp/spill tracking

Beverage Program Support

• Partner with Beverage Director on cocktail development and implementation
• Ensure new menu items are operationally executable across all locations
• Support pricing strategy, batching systems, and rollout plans
• Use sales data and guest feedback to recommend improvements

Guest Experience & Service Standards

• Ensure consistent hospitality, pacing, and service quality across all bars
• Support teams in handling guest issues and service recovery effectively
• Maintain strong “bar presence” standards: cleanliness, organization, urgency, and energy

Compliance & Risk Management

• Enforce responsible alcohol service and ID policies
• Maintain health code and sanitation standards at all times
• Support cash handling procedures and loss prevention practices

What Success Looks Like

• All bars operate with consistent standards, systems, and execution
• Head Bartenders function as strong leaders and trainers
• Inventory is accurate, controlled, and explainable
• Prep and cleanliness are consistent regardless of staff on duty
• Daily operational issues are resolved without escalation

Qualifications

• Proven experience managing bar operations across multiple locations
• Strong leadership, coaching, and team development skills
• Highly organized with a systems-driven mindset
• Deep understanding of inventory, cost control, and purchasing
• Ability to build and enforce SOPs and operational standards
• Ability to work in a fast-paced, hands-on environment
• Drivers License is required. 
• ABRA License
• Clean Hands 
• TIP Certificate 

Non-Negotiables

• Willingness to enforce standards consistently (no freelancing)
• Strong trainer and systems builder
• Traveling between locations regularly
• Cost-aware with a solid understanding of inventory, variance, and waste

Compensation & Benefits

• Competitive salary (based on experience)
• Opportunities for growth within Silk Route Hospitality
• Dynamic, team-driven work environment
• PTO
• Health Insurance

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